This page contains information and advice on:
• Delivery
• Product Availability
• Your Order
• Cancelling your order
• Returning faulty or incorrectly described goods
• Complaints
• Errors and Omissions
• Copyright

Delivery
We deliver all over the United Arab Emirates free of charge through courier services. Cash on delivery (COD) through same courier service. We'll email you when your goods are dispatched and provide details to track your order. No deliveries will be made on public holidays. Any deliveries scheduled to arrive on a holiday will be delivered the following working day.

Please ensure you are available to sign for your parcel as this will not be left without a signature. Any request to deliver to an alternative address other than the specified delivery address on your order, please contact our customer support on +9716 532 2357 Saturday to Thursday (+4GMT).

International: Delivery costs are per order, regardless of the number of boxes. Any additional instructions to the carrier must be agreed by us.

Product Availability
Our delivery service is only available on items which are in stock at our warehouse. If an item is out of stock we will despatch it to you as quickly as possible when it arrives.

Your Order
After submitting an order via our website we will send you an order acknowledgement by email confirming receipt of your order and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

Acceptance of your order will take place when the goods you have ordered has been paid by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy. We reserve the right to not to supply goods and to cancel your order in the event of a pricing error or omission.

Cancelling your order
You have the right to cancel your order anytime prior to despatch and up to 7 days after you receive the goods by contacting customer support on +9716 532 2357 Saturday to Thursday (+4GMT) or by email.

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to us at your own cost. You must take reasonable care of the goods and return them in its original and undamaged condition. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website.

Returning faulty or incorrectly described goods
The goods must be returned with all packaging, instructions and any other items included with it at time of sale (including free gifts). A proof of purchase must be supplied. No refund will be processed until the returned goods have been received back into our warehouse.

Return the goods with your copy of invoice to the following address:

Japan Emirates Trading Est.
PO Box 22414, Sharjah, United Arab Emirates
Tel: +9716 532 2357

Once you have notified us that you are returning your order and we have received the goods back undamaged, you will be refunded within a maximum of 28 days for any sum that has been paid by you for the goods. Where we have made a charge for courier, this will be deducted from your refund if the goods have been despatched to you.

You do not have the right to cancel your order which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.

Complaints
We value our customers' satisfaction very highly. If you have any complaints regarding your order please contact our customer support on +9716 532 2357 Saturday to Thursday (+4GMT) or by email.

Errors and Omissions
We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our Contact Us section.

We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site. Product photographs are for illustration only, products may differ from those shown. Product descriptions may change without notice.

We reserve the right to withdraw any item from sale, at any point prior to despatch, for whatever reason. Offers, prices, specifications and services are subject to change. All goods subject to availability.

Copyright
The content of this website is copyright © Japan Emirates Trading Est. Some product images and product descriptions within this site are copyright of their respective owners. All brand names, logos and trademarks are property of their respective owners.